Coffee Chat with Lawrence Eta, CCO – City of Toronto
Coffee Chat with Lawrence Eta, CCO – City of Toronto
A conversation between Lawrence Eta, Chief Technology Officer of City of Toronto and Jayson Phelps, Partner of Phelps.
On this video, we explore the pre, during and post-pandemic scenarios of the City of Toronto with the questions:
- What was the City of Toronto’s digital capacity pre COVID-19, compared to where you are today?
- Have you had to adjust your approach as a leader to still be able to provide support to your team virtually?
- What might be different coming out of COVID-19?
Join our conversation with a member of the Senior Leadership team of City of Toronto to gain valuable insights transferrables to your sector.
To view this interview, visit: https://bit.ly/CCLawEta
Technology Trends
Phelps 2020 Technology and Digital Trend Check
Here are the top 3 trends that should be influencing your decision on who to work with when choosing your next human capital partner. Whether you are embarking on a search, seeking new ways to harness change management strategies or identifying and working with emerging talent, we have deep expertise to ensure your goals are not just met, but exceeded.
Trend #1
Continuous, adaptive risk and trust assessment (CARTA) will emerge as a key focus for business leaders.
Human Resource Implication:
Tech leaders will want to adopt the concept of “people-centric security” empowering team members to take personal responsibility for security. Enabling risk and security management leaders to adopt a CARTA strategic approach, facilitates real-time, risk-and trust -based decision making with adaptive responses.
Trend #2
Interactions with technology will change drastically including everything from conversational platforms, augmented reality, virtual reality and mixed reality.
Human Resources Implication:
Because leaders will spend less time exploring data and more time acting on the most relevant insights, they will need to become more aware of working without the bias that may be present in manual approaches to analysis. Analytics, process and user experiences have the potential to transform the nature of work and structure of the workplace.
Trend #3
AI will continue to deliver value to every industry, enabling new business models particularly in customer engagement, digital production, smart cities, self-driving cars, risk management, computer vision and speech recognition.
Human Resource Implication:
Greater investments will be required to support leaders to formulate coherent questions and define “problem domains” – avoiding the good plow, wrong field syndrome. New skills on how to “train the system” will be important.